SoulDial USB Updater

Update your SoulDial, one side at a time.

This page walks you through the whole thing. First we update the Soul Dial side—that also identifies your device over USB for the encrypted download (you do not need any device ID code). Then you flip the USB-C plug and update Wi-Fi/BT with the same session. Product firmware is not hosted as open files on this site.

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Capture diagnostics logs

Before you start

  • Use Google Chrome or Microsoft Edge.
  • Use a USB-A to USB-C cable.
  • Plug in the USB-C end either way. If the page says wrong side, unplug, flip 180°, and try again. (If your cable has a logo/marking on the plug, one orientation is often the Soul Dial side.)
  • If nothing is detected later, the cable is often the problem. Some cables only charge.
USB-A to USB-C cable used for SoulDial updates
Use this USB-A to USB-C data cable type.
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License recovery

If your SoulDial is stuck in service mode because the device license is missing, this tool can recover it over USB from a saved cloud registration or a support code.

Use the normal Soul Dial side for this, not the Wi-Fi/BT side. If the first try fails, flip the USB-C plug and try again.

Recovery is idle. Press the button above if your device is stuck in service mode.

Last device ID: Not read yet

Advanced details

Wi-Fi/BT: Loading…
Main software: Loading… 

No chip checks yet.
1

Update the Soul Dial

Connect and run this step first. The page identifies your device automatically over USB and installs the main software. If it says you are on the Wi-Fi/BT side, flip the plug and try again.

Press the button above, then pick your SoulDial when the browser asks.
2

Flip the USB-C plug

If step 1 read or updated the Soul Dial side, unplug only the USB-C end, turn it over, and plug it back in. If you skipped step 1, keep the Soul Dial side connected for one identity-only read; no main firmware is written. The page will then tell you when to flip the plug for the Wi-Fi/BT flash. If the page still says wrong side, flip again.

Finish step 1 first. Then this step will unlock.
3

All done

Your SoulDial should now be updated. You can unplug it and power it back up normally.

Waiting for both update steps to finish.